Privacy Policy

Welcome to CustomPin.ca, Canada's trusted stop for custom enamel pins, lapel pins, and challenge coins. Whether you're a collector, a brand, or an event organizer, your privacy matters to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website or services.

CustomPin.ca is a Canada-based platform offering made-to-order pins and challenge coins for individuals, businesses, teams, and organizations across the country. Our goal is simple: bring your ideas to life through high-quality custom products securely, smoothly, and respectfully.

To process your orders and keep things running efficiently, we collect some essential data. We'll always tell you what we're collecting and why. Here's what we gather:

• Full Name
• Email Address
• Phone Number
• Shipping Address
• Billing Address
• Company/Organization Name (if applicable)
• Custom Design Files, Sketches, Notes, etc.
• Order Preferences (size, quantity, colors, metal types, etc.)

When you browse our website, we automatically collect some basic technical data:

• IP Address
• Browser Type and Version
• Device Type (Mobile/Desktop)
• Pages Visited
• Time Spent on Pages
• Referral Source (if applicable)
• General Location (City/Province level)

We use secure third-party processors to handle all transactions. Your payment information (credit card numbers, banking details) is never stored on our servers.

We collect information in the following ways:

• When you place an order
• When you submit a quote or inquiry
• When you subscribe to our newsletter
• When you upload artwork or contact us
• When you browse our website (via cookies & analytics tools)

Everything we collect is either directly from you or automatically through tools built into the website.

We don't collect anything without a clear purpose. The personal and design data is a part of the contractual obligation and is needed to process your orders. The email and phone will be used to contact you about the order. At the same time, the billing data prepares the invoices and receipts. We will never sell or rent your data to any marketing firm, database, or unauthorized party.

Cookies help us understand how you use the site, what's working, what's confusing, and what needs improvement. These are small files stored on your device to enhance your experience.

• Essential Cookies: Help with navigation and page loading
• Analytics Cookies: Track how users interact with the site
• Functionality Cookies: Save preferences for future visits
• Advertising Cookies: Only used if you opt-in for personalized promotions

You can choose to block or delete cookies anytime through your browser settings, though some features may stop working as intended.

We keep your information close and only share it with trusted parties for essential purposes:

• Services: To deliver your pins/coins
• Payment Providers: To securely process your transactions
• Email Services: To send transactional or promotional messages
• Analytics Providers: Like Google Analytics, to improve the website

All third-party providers are required to keep your data confidential and use it only for the agreed purpose.

Your data may be stored on servers located in Canada or trusted global cloud providers that comply with strict privacy and security standards.

We implement the following security practices:

• SSL Encryption (secure browsing)
• Firewall protection and malware monitoring
• Secure backups for order-related data
• Limited employee access to private information
• Password-protected platforms and encrypted databases

We store your data only for as long as necessary. Some information, like invoices, may be kept longer to comply with Canadian tax regulations.

We retain different types of data for different time periods:

• Order Records: Up to 7 years (for tax and legal compliance)
• Design Files: Typically 1–2 years unless you request deletion sooner
• Email Correspondence: Around 12 months for customer service
• Newsletter Subscribers: Until you unsubscribe

If you'd like us to delete your data sooner, just email us. We're happy to help unless we're required to keep it for legal reasons.

As a Canadian user, you have rights under laws like PIPEDA:

• Right to access your personal data
• Right to request corrections to incorrect info
• Right to be informed how your data is used
• Right to withdraw consent (e.g., unsubscribe from emails)
• Right to request deletion unless we're legally obligated to keep it

You'll only hear from us if:

• You placed an order
• You contacted us first
• You signed up to receive updates

If you've opted into our newsletter, we'll send occasional updates about new pin styles, exclusive offers, and design inspiration. You can unsubscribe anytime, with no guilt or questions.

Our site and services are not intended for children under the age of 13. We do not knowingly collect data from children. If we learn that we've accidentally collected information from someone under 13, we will delete it promptly.

We may update this Policy occasionally to stay aligned with laws or reflect business changes. If the changes are major, we'll let you know via email or site banner. We encourage our clients to review the Policies whenever they visit our site.