Terms & Conditions

We are proud that you have chosen CustomPin.ca. Our site can be your go-to Canadian destination for high-quality custom pins and challenge coins made with care, precision, and creativity.

Before you explore our website or place an order, please take a moment to read through our Terms & Conditions. These terms form a legal agreement between you (our valued customer, visitor, or user) and us, CustomPin.ca ("we," "us," or "our"). By using our website or services, you agree to be bound by everything outlined here.

CustomPin.ca is a Canadian company that specializes in designing and producing custom-made lapel pins, enamel pins (hard and soft), and challenge coins. We proudly serve individuals, companies, schools, teams, and nonprofits from coast to coast.

All our products are made to order, meaning each item is unique and tailored to your specifications.

By accessing this website or placing an order, you confirm that:

• You are at least 18 years old or have reached the legal age of majority in your province or territory.
• You are legally capable of entering into a binding contract.
• You agree to provide accurate, complete, and current information when placing an order or contacting us.

We reserve the right to deny service or access to anyone at our discretion, especially in cases of misuse or violation of these terms.

We take great pride in bringing your designs to life. Here's how the order process generally unfolds:

Upload your artwork or tell us what you have in mind. We accept sketches, logos, written descriptions, and anything that helps us understand your vision.

Based on your design, pin type, size, quantity, and extras (like plating, backings, or packaging), we'll send you a quote for approval.

Our design team will craft a digital proof of your product. You'll review it and request changes (if needed) until it's just right.

Once you approve the proof, you'll be asked to complete your payment. Production begins only after we've received full payment.

Your custom pins or coins are manufactured, inspected, and shipped directly to your address. We'll keep you posted along the way.

Since our products are custom-made, we can't make changes once production begins. So please double-check your design proof!

All prices on CustomPin.ca are in Canadian Dollars (CAD). Applicable provincial or federal taxes (GST/HST) will be added at checkout.

We accept secure payments via:

• Credit/debit cards (Visa, MasterCard, etc.)
• Interac e-Transfer (upon request)
• PayPal
• Bank transfers for large orders

Full payment is required upfront before production begins. If you're ordering in bulk or on behalf of an organization, reach out to us to discuss possible payment arrangements.

We do not store your card details or personal banking information. All payments are processed through encrypted, secure third-party gateways.

We offer shipping throughout Canada, including remote and rural regions. Estimated delivery timelines will be provided once your order is confirmed. Please note:

• Standard production time is typically 7 to 15 business days after design approval.
• Shipping can take an additional 2 to 7 business days, depending on your location and chosen shipping method.
• Express or tracked delivery is available upon request and may incur extra fees.

While we strive to meet deadlines, we are not responsible for delays caused by carriers, customs, strikes, or extreme weather, though we'll do our best to minimize their impact.

Orders can only be cancelled before production begins.

Once you've approved the final proof and made payment, your order is confirmed and cannot be changed or cancelled, as each product is custom-made exclusively for you.

If you must cancel during the design phase, a small fee may be charged to cover the time and resources spent creating your mockup.

Because everything we make is personalized to your design, we cannot accept general returns.

• Incorrect (not matching your approved proof),
• Visibly damaged, or
• Defective in craftsmanship

You may be eligible for a remake or partial refund.

• Contact us within 3 business days of receiving your order.
• Include clear photos and a description of the issue.
• We'll review and get back to you with a resolution, whether it's a remake, refund, or credit toward a future order.

Please note that minor variations in color, texture, or positioning may occur due to the handcrafted nature of production. These are not considered defects.

You retain full ownership of the designs you provide. We do not claim any rights to your logo, brand, artwork, or original creation.

By sending us your design, you confirm that:

• You own the rights to use it, OR
• You have proper authorization to submit it for reproduction.

You grant us a limited license to use your artwork for the sole purpose of producing your order. We may also showcase your final product in our portfolio or on social media, unless you request us not to in writing.

Everything on CustomPin.ca, including text, images, designs, and code, belongs to us. You may not use, copy, or distribute any of our content without our express written permission.

We always strive for perfection, but sometimes things go sideways.

To the fullest extent permitted by Canadian law, CustomPin.ca is not liable for:

• Lost profits or business interruption
• Third-party delivery delays
• Minor aesthetic deviations in custom orders
• Any indirect, incidental, or consequential damages

Our maximum liability is limited to the value of the specific order in question.

We take your privacy seriously. We only collect the personal information necessary to complete your order and provide you with a smooth customer experience. We never sell, rent, or share your information with third parties unless required by law.

Occasionally, we may run special promotions or offer discount codes. These are subject to change and can be discontinued at any time without notice.

Discounts may not be combined unless explicitly stated.

These Terms and Conditions are governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes or legal matters will be handled exclusively in the courts of Ontario.

We encourage open communication and will do our best to resolve any concerns amicably before it gets to that point.

We may update these Terms occasionally to reflect changes in law, business operations, or our offerings. Your continued use of the site means you agree to the updated terms. Orders placed before the changes to the terms will be dealt with according to the previous clauses.